Billing & usage

1 · Your plan & what you pay

One flat price per workspace. There is no per-seat charge and no per-resolution charge — the number you see is the number you pay.

2 · Reading the Subscription page

Open Settings → Subscription for the single source of truth on your account.

It shows:

1. Plan name & type, the price and interval, and the enabled features on your plan.
2. Status — one of active trialing past due cancelled expired.
3. Trial-end and next-billing dates, so you always know what happens next and when.
4. This month's usage vs limits for Users (agents), Integrations (channels), Messages, AI calls, and Stored messages — each shown as used / limit plus a percentage.

3 · Trial & no card required

A 14-day trial gives you the full managed experience — no card needed to start.

1. Start free. No card is required to begin the trial.
2. Adding a card changes nothing during the trial. If you add one via the onboarding checkout, nothing is charged while the trial runs — it simply converts automatically on day 14.
3. The clock starts at onboarding, not signup. The 14-day countdown is set when you finishonboarding.

4 · Usage, limits & 80% alerts

The Usage Stats page turns raw consumption into something you can act on before you hit a wall.

You get:

1. Summary cards — total used, included, overage, and estimated overage cost.
2. A daily trend you can view over 7, 30, or 90 days.
3. A per-AI-module breakdown, plus CSV export for your own reporting.
4. Alerts at ~80% of any limit, so you can upgrade or add capacity before you run out.

5 · Add-ons & overage

Scale AI capacity without changing plans by attaching AI-module add-ons.

On the Pricing page, each AI-module add-on lists a monthly fee, its included units, and an overage price per unitfor anything beyond what's included.

1. Add or remove add-ons right on the Pricing page.
2. Upgrades go through Stripe Checkout — a secure hosted payment step.

6 · Invoices & payment methods

Everything payment-related lives in Stripe's own portal.

Billing & Invoices opens the Stripe customer portal, where you can update your card and download invoices.

7 · What happens when a trial or paid plan lapses

Nothing shuts off the instant a payment fails — but AI does change how it runs.

1. Grace period first. Access continues through a short grace period (default 7 days past the period end) while the account is past due.
2. Then the plan ends. A trial without a card moves to Free when it ends. A paid plan, or a trial with a card, that lapses is cancelled after the grace period; choose a plan to continue.
3. Managed AI falls back to bring-your-own-key. Because Free never includes managed AI, managed AI automatically switches to BYO key once you're no longer on a paid or trial plan.
4. No active plan, no managed database. Free and paid plans run on the managed database. A workspace whose plan was cancelled must choose a plan or connect its own Postgres from Settings → Integrations. Data left on the managed database is kept for a retention period (90 days by default), and you're warned before it ends; after that the workspace is suspended.