ONE ENGINE FOR EVERY REQUEST

One AI engine for every inbox you run.

The AI engine built for agencies and ops teams to run every inbox they manage. Odly unifies Gmail, Telegram and Slack, routes every request to the right department, and drafts replies from your knowledge base — on your own infrastructure with your own AI model. Flat monthly pricing, never per resolution.

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AES-256 encryption · 2FA · Self-hostable · Bring your own AI model

app.odly.ai/dashboard

4-layerspam & noise defense

7+AI models — bring your own

24/7always-on AI triage & replies

Connects with the tools your teams already use

The solution

Every request answered, routed, and resolved

Odly turns overwhelming, fragmented communications into a single AI-driven system your whole organization can rely on.

Without Odly

Messages scattered across 5+ tools

Hours wasted sorting spam & noise

Critical requests buried and missed

Customers waiting hours for a reply

With Odly

One unified inbox — every channel, every team

Spam and noise blocked before it reaches your team

AI routes each message to the right person instantly

Customers get fast, accurate replies every time

Why Odly

Built differently from the support bots

Most tools are a support desk with an AI bot bolted on, billed by the answer. Odly is one engine you own — pointed at every team and every client.

Flat pricing, never per resolutionPer-resolution AI bots bill you for every answer — your cost climbs with your volume. Odly is one flat monthly fee, so scaling support never means a scaling invoice.

Your model, your data, your serversYou're not locked to one vendor's cloud or model. Run any of 8 AI providers — including local models — and self-host the whole platform, so your customers' data can stay entirely on your servers, never sold or used to train anyone else's AI.

Every department, every clientOne routing-and-reply engine you point at support, sales, ops or HR — and run as a separate, organization-scoped workspace for every client you manage. Not a single-team point tool.

AI you can actually trust

Retrieval that never leaves your server

Your tickets and docs are turned into search vectors by a local model — not shipped to a third party.

It drafts, then defers

Below its confidence threshold the AI hands the reply to an agent instead of sending — and "talk to a human" always wins.

Accuracy you can see

A live scorecard grades the AI's routing against what your agents actually did. No black box.

Routing accuracyAuto-routing vs. agent corrections

94.5%

330

Predictions

312

Correct

Adjusted

Billing

Support → Billing

Sales

Support

Platform

One platform for every request, every department

From ingestion to resolution — routing, spam defense, knowledge and tickets, all in one place and all under your control.

MessagesManage and process incoming messages

ComposeSync NewRefresh

ThreadsContactsKanban

Search by email, subject, content…

SLA · Most Urgent

billing

#A1B2← they replied2h

Acme Corp<billing@acme.com>

Invoice #4821 failed to generateHi team — our monthly invoice hasn't generated for the second month running. Can you check before payroll closes?

In progressHighAI suggestedJD

support

#C3D4new12m

@mkdev

Locked out after a password resetI reset my password from the email link but the login just spins and never lets me in.

UnreviewedMediumNeeds review+ Claim

ops

#E5F6→ awaiting them1d

#ops-requests

New vendor onboarding requestPlease set up access and a workspace for our new logistics vendor across the ops tools.

In progressLowTK

support

#G7H8resolved3d

Jane R.<jane.r@gmail.com>

Where has my refund gone?Following up — the refund from last week still isn't showing on my statement.

ResolvedAuto-handled

Unified multi-channel inboxEmail, Telegram and Slack land in one inbox — every request routed, triaged and ready to answer.

AI routing by departmentEach message is classified and sent to the right team automatically.

Multi-layer spam filteringBlocks spam with email authentication (SPF/DKIM/DMARC), sender-rate limits, pattern rules and AI.

Knowledge-base repliesDrafts accurate answers instantly using retrieval over your docs and past tickets.

Bidirectional Jira syncTurn requests into Jira tickets and keep both systems in sync automatically.

Bring your own AI modelOpenAI, Anthropic, DeepSeek, Perplexity, Qwen, Ollama, Bedrock or custom.

The learning engine

A self-improving system that gets smarter over time

Trained on your team's real work — the docs, tickets and resolved conversations your best agents handled. Odly drafts in their voice, reusing answers that already worked, and turns every manual correction into a rule it applies automatically.

01A message arrives from any connected channel

02AI classifies, prioritizes and screens it for spam

03It routes to the right team — or drafts a reply from your knowledge base

04Every correction becomes a rule Odly can apply on its own

You choose how freely it acts

ManualThe engine only suggests — nothing applies without your approval.

BalancedProven rules promote automatically within safe, bounded limits.

AggressiveThe engine adapts faster as your trust in it grows.

Client transparency

Your clients watch their request move — no login, no black box

When Odly auto-replies to an email, it attaches a secure tracking link. The customer opens a live status page — and can reply right there, no account required.

A link in the auto-replyWhen Odly answers a new email request, it adds a secure tracking link — no account, no password, nothing to install.

Live status, reference ID and full timelineStatus, priority, a reference like SUP-42 and every reply — with your internal notes stripped out.

Two-way, not just a status pageCustomers reply straight from the link and it lands back in the right conversation, rate-limited against abuse.

AAcme Corp

Request#SUP-42

In progressWe’re on it

Expected reply within an hour · Handled by the Billing team

Received2d ago
Reviewed & categorized2d ago
In progressnow
Resolved

Add to this request

Type your reply…Send

Integrations

Works with the tools your team already uses

Gmail and Telegram are fully two-way, Slack messages flow into your inbox for triage and routing, and an embedded widget answers website visitors with instant AI. WhatsApp and a public API are on the roadmap. Automate workflows across every department, no code required.

Route by department

Open Jira tickets

Alert your team

AI replies instantly

Block spam & noise

Telegram support, done rightBring your own Telegram bot and Odly runs it end to end — private chats and group monitoring in real time, with AI auto-replies, escalation to your team and automatic ticketing. Photos, documents and voice notes handled too.

Our commitment

“Your customers' messages are yours. Odly runs encrypted, on your own infrastructure if you want it, and your data is never sold or used to train anyone else's models.”

The Odly teamData-ownership principle

Enterprise-grade

Security and control your CISO will approve

Built for regulated teams. Your data is encrypted, never sold, and always under your control.

AES-256 encryption at restOAuth tokens, integration credentials and 2FA secrets are encrypted with AES-256-GCM, with a unique key derived per record.

2FA & instant session controlEnforce TOTP two-factor org-wide, with token-versioned force-logout on credential changes.

Per-organization isolationAccess is scoped to your organization by default — built for agencies and MSPs running many clients side by side.

Audit loggingSecurity-critical actions — logins, 2FA and credential changes — are recorded and queryable for review and incident response.

Self-host & your own AI modelRun Odly on your infrastructure with local models like Ollama — your data never leaves your control.

Hardened by designMinimal Gmail scopes, prompt-injection defenses on AI message analysis, and rate-limited auth endpoints that fail closed.

Data residency, per tenantRun each organization on its own dedicated database — real data isolation beyond app-level scoping, placed in the region your compliance requires.

Granular role-based access36 discrete permissions with per-user overrides and department-scoped access — least privilege for every team and client.

SSRF-hardened integrationsOutbound connections block private networks and cloud-metadata endpoints, defeating encoded-IP bypass tricks.

Pricing

Simple, transparent pricing

We partner with a limited number of teams and onboard each one hands-on. Two clear plans, no hidden fees.

RECOMMENDED

ManagedFully hosted and run by Odly, with white-glove onboarding for your team.

€1,000/mo per project

Every channel — Email, Telegram, Slack & chat widget

AI routing, spam defense & knowledge-base replies

Bring your own AI model

2FA, audit logs & per-org isolation

Hands-on onboarding & setup included

Book a demo

Self-hostedRuns entirely on your own infrastructure — unlimited projects, your data never leaves.

€3,000/mo

Everything in Managed

Runs on your infrastructure, unlimited projects

Local & custom AI models (Ollama, Bedrock)

White-label ready

Dedicated support & SLAs

Book a demo

A project is one workspace — a single client, brand or business unit.

Not ready to commit? Start with a one-month pilot for €500 — credited toward your plan if you continue.

Larger deployment, white-label or multi-org?Book a demo →

Self-serve plans for small and mid-size teams are on the way.

FAQ

Questions, answered

What happens when the AI gets something wrong?

You decide how much it can do on its own. In Manual mode Odly only suggests — nothing sends without an agent's approval. As you build trust, proven rules can act automatically within safe limits, and you can dial that autonomy up or down at any time.

Where is my data hosted?

Your choice. Run Odly as a managed service, or self-host it entirely on your own infrastructure. Either way, stored credentials and tokens are encrypted with AES-256, and your data is never sold or used to train anyone else's models.

How long does setup take?

We onboard every team hands-on — connecting your channels, importing your knowledge base and tuning routing with you before go-live, so Odly answers in your voice from day one.

Can I use my own AI model?

Yes. Bring your own — OpenAI, Anthropic, DeepSeek, Perplexity, Qwen, Bedrock, or local models like Ollama. Self-hosted deployments can keep every inference inside your own environment.

Which channels are supported?

Gmail and Telegram are fully two-way. Slack messages flow into your inbox for triage and routing, and an embedded widget answers website visitors with instant AI. WhatsApp and a public API are on the roadmap.

How does pricing work?

Managed is €1,000/mo per project (one workspace — a client, brand or business unit). Self-hosted is €3,000/mo flat for unlimited projects on your own infrastructure. Prefer to test first? Start with a one-month pilot for €500, credited toward your plan if you continue.

Book a demo

See Odly in action

Get a personalized demo tailored to your team's workflow. We'll show you exactly how Odly handles your specific use case.

30-minute tailored walkthrough

Security & compliance review

No credit card required