For agencies
Client communication, one hub per client
Agencies don't have a support queue — they have a book of clients, each talking across email, Telegram, Slack and chat. Odly gives every client its own workspace, routes each request to the right person, and drafts replies in your team's voice. Flat price per workspace, with an agent allowance on every plan.
The problem
A book of clients doesn't fit a shared inbox
- Client conversations blur together in a shared inbox, so context and ownership get lost.
- Requests arrive across email, Telegram, Slack and chat — and no single place holds them per client.
- The owner can't see, at a glance, what's open for which client or who is on it.
- Clients chase you for updates because there's no way for them to see status themselves.
Want the cost of the requests that slip? The lost-lead calculator turns it into a number with your own inputs.
What Odly does
Built around clients, not one queue
A workspace per client
Each client gets its own space — requests, history and context stay separated by client instead of piling into one shared inbox.
Every channel in one place
Email, Telegram, Slack and website chat land in the same client workspace, so nothing about a client lives in a silo someone forgets to check.
Replies drafted in your team's voice
Odly drafts from your best resolved conversations, per client, with three autonomy levels and an approval gate. Nothing sends without approval until you allow it.
Ownership and routing
Each request is routed to the right department and given an owner, so work doesn't stall on "someone will get to it."
A status link for clients
When Odly auto-replies to a client's email, they get a no-login link to track that request's status — fewer "any update?" pings for you.
Flat pricing that protects margin
Flat per workspace: 5 agents on Starter (€150/mo), 20 on Pro (€500/mo), 50 on Enterprise Cloud (€1,000/mo), €3,000/mo self-hosted. Never per resolution, and no per-seat fee inside the allowance.
Getting started
From shared inbox to per-client workspaces
- Map clients to workspaces. Decide which clients get which workspaces — usually the only part that takes real thought.
- Connect your channels. Bring email, Telegram, Slack and website chat into Odly. Plan for roughly an afternoon.
- Let it learn your replies. Odly drafts from your resolved conversations; you review and approve, and the drafts sharpen over the first couple of weeks.
- Raise autonomy per client. Keep everything draft-only until you trust it, then dial autonomy up where you're comfortable.
Realistic estimate: channels live in a day; on Enterprise Cloud we run an onboarding session with you. Telegram-heavy? See how Odly handles Telegram support. Running an MSP? See Odly for MSPs.
Questions
Odly for agencies — FAQ
Can each client have their own space?
Yes — that is the core of the model. Every client gets their own workspace, so requests, history and context stay separated by client rather than piled into one shared queue. You (and the client) always know which conversations belong where.
Which channels does it bring together?
Email, Telegram, Slack and website chat land in the same client workspace, so a client's requests are managed in one place regardless of where they came in. Each channel is handled on its own terms — Telegram group chats, photos and documents included.
Can clients check where their request stands?
When Odly auto-replies to a client's email, that client gets a link to follow the request's status — no login required. It keeps clients informed without you fielding "any update?" messages.
How is it priced for an agency?
Flat, per workspace, with an agent allowance — 5 agents on Starter (€150/mo), 20 on Pro (€500/mo), 50 on Enterprise Cloud (€1,000/mo), €3,000/mo self-hosted. Never per resolution, no per-seat fee inside the allowance, and a workspace per client, which keeps agency margins predictable. Free (€0) runs on your own AI key.
See it on your own client work
Start free — no card — and see Odly with a workspace per client, drafting from your real resolved threads. Prefer a walkthrough first? Book a demo. Pricing is flat and public.
Want the technical detail first? Read how Odly handles security.